I have two homeowner's policies and a auto policy with Sam. I am very pleased with the rate, service and friendliness of staff. I will be including supplemental health insurance in the near future. I would recommend them to anyone interested.
Recently moved to maine this office cold called me since I was with State Farm before moving. Thought that was great at first but from there I had nothing but issues with this office. Just to get my stuff switched over it was a nightmare. I would try calling in and sometimes it took days for me to get a call back if at all. Took for ever to just get the account setup then after that they started messing up my payments. That was the last straw, they called me saying I had held my payment, which I had not done. I talked to Peggy and she was unhelpful and rude. Never apologizing and saying the issue was I was paying with a credit card, blaming me. This office is disorganize, and has no customer service except for one women, Lizzy. The rest of them can care less, once they had me as a customer they dropped me and only want their money and do not care at all about having happy customers.
Later in time, after getting a better offer with another company I decided to cancel my State Farm policy. It has so far been over a month since I first called to cancel and I not only was charged again(which I called to cancel, again), but I have not yet seen a refund for either cancellation.
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Sam and his team are some of the best in the business! Sam has helped me with everything from car and home insurance to life insurance I have had a couple car insurance accidents and the claim process with State Farm will keep me from looking for another insurance company.
It's possible they mailed it to the wrong address as I have had to correct my contact and billing information with State Farm THREE times for one address change.
In the past someone hit my car and my insurance with State Farm did nothing to help win my case. I had to wait a month before I could get anywhere with this incident as the paying insurance company regularly delayed their "investigation" into the accident while State Farm did nothing to help the matter.
After a long period of trying to get everything sorted they did at least manage to correct their mistakes. The whole incident was still a displeasure but I feel that at least merits a 3/5 star rating.
Unsure if just this office is unprofessional or if all of State Farm is. If possible I would suggest looking into USAA or Allstate instead.
Going through them right now, however i need an SR22 on my insurance, my insurance was canceled and of course the SR26 was filed stating that i no longer have insurance, in doing so my license gets suspended. I then paid what i owed form my insurance and the neglected to put the SR22 back on my file, then them stating that its my responceability to do so when right on their website it states that legally they have to file it once insurance was reinstated. So now i got pulled over after i had paid and reinstated my licence, but i got pulled over for Driving Under Suspension (DUS) for insurance violations, so now im dealing with court and fighting to not pay a 300$ fine for something that i strongly believe is their mistake but keep getting told its mine. Other then that though, its a great company and cheapest rates around. But this is my opinion and my personal review of State Farm Sam Francis Office.
I would highly recommend this office to anyone who is looking for personalized service and knowing that you can sit down face to face with someone in a time of need.
Sam Francis State Farm Insurance Agent is a US Insurance Agency based in Lewiston, Maine. Sam Francis State Farm Insurance Agent is located at 1510 Lisbon St, Lewiston, ME 04240, USA.
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