I wonder what it's like for somebody with serious mental health needs to go through this nonsense. The receptionist and manager basically shrugged when I asked them.
I was informed that the referral had been deleted because they asked for additional information from my PCP but never received it, and that referrals were cancelled after 35 days of no activity.
Today I realized that it had been over a month since I heard anything, so I called.
I have been attempting to receive psych services (medication refills and some monitoring of symptoms) from this place for nearly three months. First, they never received referrals from my PCP, but after two full days of repeated faxes and constant phone calls from me they magically found the referral when I threatened to drive it to them myself. Next, after they finally received the referral, they told me it would be at least a week until a doctor could review it. I called back a week later, but was told to keep trying back. I checked in every few days following that, and gave up for a few weeks when Thanksgiving hit. I figured they'd call me when they got around to it.
Well. I called my PCP and naturally they have no record of any request for information coming through. I believe them, because their office is well organized and they've never let me down.
Community Clinical Services is a US Hospital based in Lewiston, Maine. Community Clinical Services is located at 57 Birch St, Lewiston, ME 04240, USA.
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